Frequently Asked Questions

Products

What types of fruits do you sell? 

We offer a wide variety of fresh fruits ranging from common fruits like apples and bananas to exotic fruits like dragon fruit and durian.

How can I know if the fruits are fresh? 

We ensure the freshness of our fruits by sourcing them from trusted suppliers and storing them under optimal conditions. If you’re not satisfied with the quality of the fruits you received, please contact our customer service.

Do you offer organic fruits? 

Yes, we do offer a selection of organic fruits. You can find them under the ‘Organic’ category on our website.

 

Ordering and Shipping

How can I place an order? 

You can place an order by adding the fruits you want to your cart and proceeding to checkout. If you have any issues, our customer service team is ready to assist you.

What are the shipping options?

We offer standard and expedited shipping options. The estimated delivery time for standard shipping is 1-2 business days.

Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

 

Policies

What is your cancellation policy?

Regrettably, once an order has been placed or prepared and is in the process of being delivered, we are unable to accommodate cancellations.

Can I return or exchange the fruits I ordered? 

Due to the nature of our products and for hygiene reasons, all food and beverage items are non-returnable.

What should I do if my order is incomplete, incorrect, or damaged? 

In the event that your order is incomplete, incorrect, or damaged, please reach out to our Customer Service Team via WhatsApp at +6016 283 6519. Please remember to provide details and proof of purchase when making an inquiry.